What shipping options are available on Doublebone .com?
We ship worldwide via different companies deppending on the country. Within the U.S., we offer standar or 3-day shipping with FedEx or UPS on all orders.
What payment methods are accepted on Doublebone.com?
We accept the following forms of payment on Doublebone.com: American Express, Visa, MasterCard, Discover, Amazon Payments and PayPal.
What if I need extra help or advice about my purchase?
If you are having difficulties with your order or have any questions, don’t hesitate to ask us via email at doublebonebracelets@gmail.com and we will be happy to help you. Our experienced online VIP team is available 24 hours Monday – Saturday. They will be able to answer any questions you may have and assist you in picking the perfect piece.
Do other websites or stores sell authentic, new Doublebone merchandise?
Yes, Doublebone is sold in stores all over the world .Locate a store near you by clicking on the location tab.
How can I make returns or exchanges?
Please let us know about your returns and exchanges concerns by contacting us via email to doublebonebracelets@gmail.com and a representative will get back to you within the next 24h to assist you with the return process. Exchanging your item once is free within 30 days of the date that the order was placed and the item is in perfect conditions
Does Doublebone offer warranty on the jewelry?
Yes, we offer a one-year warranty on all items from the date that the item was purchased. The warranty covers free repair on the following: broken string or elastic, leather ripping, lock issues, and missing metals. The warranty does not cover faded plating on locks or beads. If you wish to re-plate your item for a cost, you may contact doublebonebracelets@gmail.com
